Privacy Policy

This Privacy Policy outlines how SwimEase Swim School ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our services. By booking lessons or interacting with our business, you agree to the terms of this policy.

1. Information We Collect

We may collect the following information:

Personal Details: Names, addresses, phone numbers, email addresses, and ages/birthdates of participants (including children).
Payment Information: Credit/debit card details, billing addresses, and transaction records.
Health and Safety Data: Medical conditions, allergies, swimming ability, or other relevant health information for lesson safety.
Location Data: Pool addresses and, if applicable, GPS data for navigation.
Technical Data: IP addresses, browser type, device information, and usage data via our website (if applicable).
Communications: Records of emails, calls, or messages.

2. How We Use Your Information

Your information is used to:

Schedule, manage, and conduct swimming lessons.
Process payments and send invoices.
Communicate about bookings, updates, or emergencies.
Personalize lessons based on skill level or health needs.
Ensure safety during lessons (e.g., allergies or medical conditions).
Send promotional offers (with opt-out options).
Improve services and develop new offerings.
Comply with legal obligations.

3. Sharing Your Information

We only share data in these cases:

Service Providers: Payment processors, scheduling tools, or IT support (under strict confidentiality).
Instructors: Necessary details to conduct lessons safely.
Legal Compliance: If required by law (e.g., court orders, safety investigations).
Business Transfers: In mergers, sales, or acquisitions.
With Consent: For purposes not covered here.

4. Data Security

We employ safeguards like encryption, secure storage, and restricted access. However, no method is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain data only as long as necessary for the purposes outlined, or to comply with legal obligations. Data is securely disposed of afterward.

6. Your Rights

You may:

Access, correct, or request deletion of your data.
Opt out of marketing communications.
Request a copy of your data in a portable format.
Withdraw consent (where applicable).

To exercise these rights, please contact us.

7. Children’s Privacy

We collect children’s data (e.g., names, ages) only with parental consent. Parents may review, update, or delete this data by contacting us.

8. Cookies and Tracking

If we use a website:

Cookies may collect technical data to improve user experience.
Manage preferences via your browser settings.